Refund & Return Policy

Effective October 22, 2026

We want every BBZM order to bring a little more joy to you and your pets. Please review these terms before ordering. For help, email admin@bbzm.net with your order number.

Custom & personalized items

Customizable and personalized items are final sale and non-refundable once you approve the design and the order enters production, unless Printify or its print provider makes a verified production or fulfillment error.

Custom orders go through a review and approval process. Please carefully check names, spelling, dates, photos, colors, placement, size, and every requested detail before approving your proof. Approval confirms that those details are correct. We do not refund or replace custom items for approved spelling or design details, an incorrect size or color you selected, or a change of mind. Contact us before approval if anything needs changing.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, or differs from the approved design because of a Printify or print-provider error, contact admin@bbzm.net within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and the affected area; keep the packaging until the issue is resolved.

We will review the evidence with our production partner. A verified production or fulfillment error qualifies for a replacement or refund, as appropriate. Customer-approved details are not production errors. Please do not mail an item back unless we provide return instructions.

Other made-to-order products

Our print-on-demand products are made after you order. We do not accept returns or exchanges for a change of mind, an incorrect size or color selected at checkout, or an item that matches its description and approved design. Check product details and size charts before ordering. The damaged, defective, or incorrect-item process above still applies.

Changes & cancellations

Email us as soon as possible if you need to change or cancel an order. We can only confirm a change or cancellation if production has not started and our production partner can stop the order. Sending a request does not guarantee cancellation.

Approved refunds

We will email you the outcome of your request. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears. Any refund of shipping and handling will be stated in the resolution.

Your consumer rights

This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer law.

Questions? Contact admin@bbzm.net or visit our Contact page.